Need a hand?
-
Joining Flick
Things to know before you join Flick
Explore -
Flick Plans
Have a look at our 3 different plans - Freestyle, FIXIE and EARNIE.
Explore -
Getting Started with Flick
Medical dependency/vulnerability, setting up your Flick app and dashboard
Explore -
Flick Products
Volt, CHOICE and the Flick app.
Explore -
My Account
Moving house, Updating personal details, Closing an account, Details for payments
Explore
Promoted articles
- Can Flick supply my property?
- Time of Use (TOU) Pricing
- How do I know if I'm a Standard or Low user?
- Am I a customer yet?
- What is Medically Dependent or Vulnerable?
- What do I do if someone at my home is a vulnerable or medically dependent person?
- How does Volt work?
- Flick Contact Details
- I can't pay my bill
- Can you hold my payment?
Looking to get in touch?
Our office hours are
8:00am - 8:00pm Monday to Wednesday
8:00am - 4:30pm Thursday to Friday
8:30am - 5:00pm weekends
The best way to get in touch is by using chat or the contact form, but if you'd rather talk on the phone, you can reach us on 0800 435 425 (use the same number for faults).
If you're calling from outside of New Zealand, call Flick on +644 888 0333.
If you're looking to get in touch about a complaint or dispute, please find contact details on the disputes contact page.