To calculate the cost of your electricity bill, we need two sets of information. We need finalised prices from the market, and we need your consumption data (your meter reads) from your meter owner. If we don’t have one, or both of these pieces of information then you may see a grey bar.
What causes missing consumption data?
Under normal operation, your smart meter measures your consumption for every half hour period and transmits this data, along with a midnight register read, every day. A 'register read' is simply the actual number that accumulates on your meter as you use electricity, and is used to verify your consumption for each day compared to the previous day's midnight register read.
Sometimes your smart meter fails to collect your consumption data for one or more half-hour periods. This could be because of an outage or a number of other reasons that result in the meter failing to transmit your consumption data back to the meter provider as part of its normal daily reporting. This will usually be a temporary lapse in communication, but in rare situations, something else, such as changes to the cellular mobile phone network or new construction on your property, may cause the meter to fail to transmit indefinitely, in which case clauses 4.4 and 4.5 of our terms and conditions describe how we will work to resolve the issue with you, and what happens in the event of not being able to re-establish ongoing communications from your meter.
Often missing data is just for single half hour periods, but sometimes it can be for extended periods of several hours or, in worst cases, a few days.
In many instances, this data can be recovered from the meter, but occasionally the data will not be recoverable. Often, the missing data is caught up in the next days’ transmission. However, if there is still missing data when it comes to calculating your invoice for any given billing cycle, we will estimate the missing consumption data using the process outlined in the Flick Fact directly below this one.
If we don’t receive any of your consumption data for a whole billing period then we’ll send you an invoice for only your daily charges. The remaining charges will appear on the next bill after we have all of your consumption data. If we don’t receive any of your consumption data for your whole first billing period then we won’t send you a bill that week. We’ll work to obtain that data and produce a bill once we have it.
What causes missing price data?
Missing price data usually occurs when there has been a shortfall in generation, cold weather, storms, transmission constraints or local network outages which lead to the market needing additional time to calculate what the final prices will be. You can read more about how the market calculates power prices and the life cycle of power prices in our blog.