We’ll only ever consider cutting your power off if you don’t pay your invoices on time, however we will let you know if you’ve missed a payment and give you the opportunity to catch up.
It’s very important that you let us know if you or anyone living with you:
• depends on electricity for critical medical support (so that losing electricity could be harmful or dangerous)
• would find loss of electricity a clear threat to health or wellbeing due to age, health or disability
• has genuine difficulty paying the bill because of severe financial instability (whether it’s temporary or permanent)
If this applies to you or someone living with you, there are several ways to let us know by telling us when you join up , emailing us at firstname.lastname@example.org or calling us on 0800 4 FLICK (0800 435 425).
If you’re having real trouble paying your bill, please let us know as soon as possible.