We normally receive your actual consumption information two days later, but occasionally it can take three days. For example, your consumption for Monday is normally successfully received by the end of Wednesday, but sometimes it will be Thursday.
If we have not received all (or part) of your actual data by the end of the 3rd day, we will estimate any missing data. To do this, we first identify the half hour periods that are missing. For each missing period, we then calculate your average consumption of up to four of your previous (and available) equivalent day periods. Each calculated average would then be used as the estimate for each respective missing period.
The equivalent days would be the same day of the week from previous weeks, unless we're estimating for a national holiday, in which case the equivalent days will be the previous Sundays. If we are estimating usage for a half hour period on a business day (i.e. Monday-Friday) and any equivalent day is a national holiday, it will be ignored in favour of the next previous equivalent day from an earlier week that is not a national holiday. Any equivalent days that also have estimated data in the corresponding periods will be discarded in favour of previous equivalent days with actual data.
Once estimation has been completed, this data will be displayed within your dashboard and shall be clearly identified as estimated. Any other calculations that use estimated data, such as your daily spend, would also be identified the same way.
We will continue to pursue the collection of your actual consumption information. Should we be unable to recover your actual data before the next billing cycle falls due, your invoice will be calculated using this estimated data.
What happens if you can’t recover my missing data?
Should you be invoiced using estimated data, in most circumstances we’ll know whether your actual consumption will be recoverable prior to any subsequent billing cycle. If in the rare instance we do not receive any further actual data to replace estimated data that has been invoiced, prior to your next billing cycle we’ll complete a validation process to finalise any estimated data. That means it’s not your actual data, but we’ve gone to great lengths to make sure it’s the most accurate estimate we can give.
Our validation process simply checks the total actual consumption missing and compares it to the total consumption estimated and, if they differ, scales the estimated consumption to match the total actual consumption missing.
We calculate the total actual consumption missing by obtaining the closest register read on each side of the missing period(s) that had been estimated. From the difference of these register reads we then subtract any actual consumption data we have received during this same period. This will give us the total consumption we were missing prior to estimation.
Once we have the amount of consumption we are missing, we divide this total by the respective total estimated consumption. The result is the scaling factor to be applied to the estimated data, and will ensure that your total consumption we have recorded is accurate compared to your meter.
Once your estimated data has been validated in this way, it will become finalised, and will be treated as if it were actual data.
What happens once you recover my consumption data?
If you've been issued an invoice using estimated data, once we have recovered your actual data or finalized your estimated data, we’ll compare this to the initial estimation and recalculate it to determine if any credit or debit needs to be applied. This debit or credit will be accounted for in the amount due on your next invoice.