• Controlled means the network company can switch off power to this meter when there’s a fault or demand is very high. This usually applies to hot water, or nightstore heating. By having a controlled meter, you generally get access to a lower kWh rate.
• Uncontrolled just means that the network company can’t control or switch off appliances in the same way.
Without being an electrician, there’s no simple way yourself to tell whether your meter is controlled or uncontrolled. The easiest way for you to know is by giving us call on 0800 435 425, with your address or ICP number handy, and we will be able to let you know.