We bill you each Tuesday (with payments going out each Thursday), but our billing system runs 9 days behind – which means that your weekly bill from us encompasses the week ending 9 days ago.
Why the delay in billing? Well, first up it relates to the availability of usage and pricing information - that’s the time it takes for the metering company to send us your consumption data (usually 1-3 days), and the timeframe for us to receive confirmation of spot prices from the market for that period (a minimum of 2 days). Following that, we also allow time for our own data entry and invoice production.
This means the bill you receive this week is actually the power you used the week before last - check out this nifty pic for an explanation: