If you know you’re going to miss a payment, the best thing you can do is let us know as we might be able to pop your bill on hold before we attempt to direct debit it. For many customers, this might just mean catching up in the next billing cycle. For others, we have options available. But you need to let us know so that we can help.
Just fill in the contact form on our website - select 'I want a payment arrangement' under the 'Enquiry type' dropdown and we'll get back to you as soon as we can.
If you're after some longer-term ways to help you stay on top of your bill we have some options:
- If you're on Freestyle and the changing nature of the wholesale electricity market is too much to manage, you’ll be stoked to know we now have fixed price products too. Check out our Products page for more info.
- It might also pay to check out Volt, too, which lets you choose a regular dollar amount to pay to Flick so that you can build up credit on your account that’s only used when your bills reach a certain amount, chosen by you. By paying slightly more than your typical bill, you’ll be stashing money away in your Volt to help cover those higher power bills. And because you’re paying a regular amount on a regular basis, it’s nice and easy to manage your budget.
- If you’re in a position where you simply cannot make ends meet, the Ministry of Social Development might be able to help you with your power bill. Give them a call to see what they can do. Alternatively, you can contact Money Talks, a free and independent budgeting service.