If you know you’re going to miss a payment, the best thing you can do is let us know. If you can talk to us before 5pm Wednesday, we’ll put a hold on your direct debit so you don’t get stung by your bank, while we figure out a payment plan that suits you. For many customers, this might just mean catching up in a week’s time. For others, we have options available. But you need to let us know so that we can help.
Just fill in the contact form on our website - select 'I want a payment arrangement' under the 'Enquiry type' dropdown and we'll get back to you as soon as we can.
If you're after some longer-term ways to help you stay on top of your bill we have some options:
- If you find the changing nature of the wholesale electricity market is too much to manage, you’ll be stoked to know we now have a fixed price product to offer - FIXIE. This plan lets you fix your generation price for 6 months at a time (no long-term contracts here), and, because it’s underpinned by our Flick values, you’ll still get all the costs of supply passed through without any margin, and Flick charges that are separate and transparent. Plus, we’ll still let you know when it’s the best time to use power in your Flick app.
- It might also pay to check out Volt, too, which lets you choose a regular dollar amount to pay to Flick each week so that you can build up credit on your account that’s only used when your bills reach a certain amount, chosen by you. By paying slightly more than your typical weekly bill, you’ll be stashing money away in your Volt to help cover those higher power bills. And because you’re paying a regular amount on a regular basis, it’s nice and easy to manage your weekly budget.
- If you’re in a position where you simply cannot make ends meet, the Ministry of Social Development might be able to help you with your power bill. Give them a call to see what they can do. Alternatively, you can contact Money Talks, a free and independent budgeting service.