If you need to raise a complaint with us, you can do so by getting in touch with our Customer team. They will pass your complaint on to our complaints resolution team who will acknowledge your complaint in writing within two business days. The team will then investigate your complaint and liaise with the rest of the team to try and resolve this for you.
They will keep you up to date with what is happening with the complaint and will get back to you with an answer within 20 business days, or will provide a reason within 20 business days or why they may need more time.
If you would like to contact our complaints resolution team directly, please contact email@example.com.
What do I do if I'm not happy with Flick's proposed resolution?
We are a part of the Energy Complaints Scheme operated by Utilities Disputes Limited. The scheme provides a free and independent service for resolving complaints about utilities providers.
You can talk to Utilities Disputes about your complaint if you are not satisfied with the way we propose to resolve your complaint, or if it has taken longer than 20 business days (or 40 business days if we give you a good reason, in writing, of why we need more time to resolve the complaint).
You can contact them on their website here or on 0800 22 33 40. Further information regarding the Energy Complaints Scheme and when you can refer your complaint to Utilities Disputes Limited, is also available on their website.