We have 3 different options for billing frequency - weekly, fortnightly, and monthly. You can choose which one suits you best and if you need to change at any point, you can do it from your dashboard.
We bill you each Tuesday (with payments going out each Thursday), but our billing system runs 9 days behind – which means that your weekly bill from us encompasses the week ending 9 days ago.
Why the delay in billing? Well, first up it relates to the availability of usage and pricing information - that’s the time it takes for the metering company to send us your consumption data (usually 1-3 days), and the timeframe for us to receive confirmation of spot prices from the market for that period (a minimum of 2 days). Following that, we also allow time for our own data entry and invoice production.
We bill you every other Tuesday (with payments going out that Thursday) and you are billed for the fortnight from 9 days ago. You have the option to choose which fortnight you would like to receive your bill on and line it up with your pay cycle.
We will send out your bill on the second Tuesday of the month and take payment on the third Thursday of the month.