Is the EARNIE plan still available?
You cannot join EARNIE if you are a new customer or a customer on Freestyle or FIXIE as it is no longer available. If you are a current customer on the EARNIE plan then nothing will change, you will remain on EARNIE. If you were to switch to either Freestyle or FIXIE, you wouldn't be able to switch back to EARNIE.
How does the 2-hour power reward work?
We calculate an average hour of power by taking all of your c/kWh charges in a day (not the daily charges) and dividing this by 24 (the number of hours in a day). Then we multiply this average power hour by 2 and take 2 average power hours off your bill EVERY day.
How do my fuel rewards work?
Each time you spend $100 you’ll be eligible for 2L fuel. For now, we are fulfilling this by sending $20 Z Gift Cards - you’ll be sent a $20 Z Gift Card as you become eligible for 10L of fuel. The Z Gift Cards will be posted to the address you used to register your account (unless you’ve updated us).
Z Gift Cards are valid for 24 months and can be used as credit at any participating Z service station. They cannot be swapped for cash or credit on your Flick account. Terms and conditions apply.
How does my $50 loyalty power top-up work?
For each consecutive 12 month period you’re on EARNIE, we’ll put a $50 power credit to your account.
I’m moving house, but staying with Flick - how does EARNIE work for me?
You'll simply restart your 12 month fixed generation price promise on some new EARNIE rates and your power and fuel rewards will start again - it's that easy.
Can I see the spot prices while on EARNIE?
We don't currently offer the ability to see the spot prices while you are on EARNIE on the app or dashboard. You can have a look on the WITS website - prices are in $/MWh, so divide by 1000 to get cents/kWh ($50/MWh = 5¢/kWh).
Will there be different prices for people on EARNIE?
There are - and it’s mainly down to which network you belong to. Moving energy around the country costs money so the price of electricity sometimes vary depending on location. The same goes for FIXIE.
Metering configuration also makes a price difference, which is true of FIXIE and Freestyle too (and any power price plan for that matter!). For example, if you’ve got Controlled and Uncontrolled configuration this is often more expensive than an All Inclusive or Controlled configuration (that’s because the network company can switch off power to a Controlled meter when there’s a fault or demand is very high).
Last but not least, the price we buy hedges for may increase or decrease. This won’t affect your 12-month price promise, but it’s possible that there will be variances in price between terms.