Handy Information

• Flick Contact Details
• When will I see my credit?
• How do I unsubscribe from emails?
• How do you calculate whether my usage is up or down compared to last year in the billing email?
• How can I reduce my household's carbon impact?
• How do I make the most of TOU pricing?

See all 14 articles

Updating Your Details

• How do I update my email address?
• My address is wrong, how do I get this updated?
• How do I change my billing frequency?
• How do I update my payment details?
• I need to cancel my account

Payments

• I can't pay my bill
• Can you hold my payment?
• How do I make a payment arrangement?
• Can't afford your bill? We have payment options.

Moving House

• I'm moving out but someone else would like to take over the power account
• What do I do if I'm moving house?

Complaints/Concerns

• What do I do if I have a concern?
• Complaints process

Solar

• I've had solar panels installed, what do I have to do now?

Metering

• I need a metering job completed
• Service Fees
• I need a safety disconnection, what do I do?
• Do I need to read my meter when I move?
• My meter isn’t communicating
• What happens if a communication issue occurs?

See all 8 articles