My Account

Handy Information

• We’re keeping the lights on through COVID-19
• Flick Contact Details
• What do I do if I have a concern?
• Complaints process
• Experiencing a power outage?
• What’s behind the number on the price dial?

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Updating Your Details

• How do I change my billing frequency?
• How do I update my payment details?
• Cancelling your account

Moving House

• What do I do if I'm moving house?

Payments

• I can't pay my bill
• Can you hold my payment?
• Can't afford your bill? We have payment options.

Metering

• My Meter isn’t communicating
• Do I need to read my meter when I move?
• I need a metering job completed
• Service Fees