Flick Electric Co. Help Centre

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My Account

Moving house, Updating personal details, Closing an account, Details for payments

Handy Information

  • Flick Contact Details
  • When will I see my credit?
  • How do I unsubscribe from emails?
  • How do you calculate whether my usage is up or down compared to last year in the billing email?
  • How can I reduce my household's carbon impact?
  • How do I make the most of TOU pricing?
See all 14 articles

Updating Your Details

  • How do I update my email address?
  • My address is wrong, how do I get this updated?
  • How do I change my billing frequency?
  • How do I update my payment details?
  • I need to cancel my account

Payments

  • I can't pay my bill
  • Can you hold my payment?
  • How do I make a payment arrangement?
  • Can't afford your bill? We have payment options.

Moving House

  • I'm moving out but someone else would like to take over the power account
  • What do I do if I'm moving house?

Complaints/Concerns

  • What do I do if I have a concern?
  • Complaints process

Solar

  • I've had solar panels installed, what do I have to do now?

Metering

  • I need a metering job completed
  • Service Fees
  • I need a safety disconnection, what do I do?
  • Do I need to read my meter when I move?
  • My meter isn’t communicating
  • What happens if a communication issue occurs?
See all 8 articles

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