Handy Information

• Flick Contact Details
• How can I reduce my household's carbon impact?
• How do I make the most of TOU pricing?
• I referred a friend, when do I get my credit?
• Can I download my usage?
• What are my appliances costing me?

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Updating Your Details

• How do I change my billing frequency?
• How do I update my payment details?
• I need to cancel my account

Payments

• I can't pay my bill
• Can you hold my payment?
• Can't afford your bill? We have payment options.

Moving House

• I'm moving out but someone else would like to take over the power account
• What do I do if I'm moving house?

Complaints/Concerns

• What do I do if I have a concern?
• Complaints process

Solar

• I've had solar panels installed, what do I have to do now?

Metering

• I need a metering job completed
• Service Fees
• I need a safety disconnection, what do I do?
• Do I need to read my meter when I move?
• My meter isn’t communicating
• What happens if a communication issue occurs?

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