Georgia Weaver

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  • My FIXIE plan is ending soon

    Our FIXIE plan runs for six months at a time, after that you can opt into a new FIXIE plan or give our Freestyle plan a go. Just visit your web dashboard > my account > my pricing plan to see what ...

  • Cancelling your account

    Need to cancel your account? If you're moving house click here. If you are looking to go to a new retailer you don't need to contact us, your new retailer will do that on your behalf.  Don't forge...

  • Need to give us a call?

    You can send us a request here. You can reach us on 0800 435 425 (Faults - option 4) Hours are: 8.00am - 8.00pm Monday to Wednesday 8.30 - 5.00pm Thursday to Sunday     

  • Am I a customer yet?

    Once we process your application and start requesting your property, the previous retailer at your address has up to ten business days to switch you over to Flick. You can check if you have become ...

  • Smoothing your payments with Volt

    The best way to get ultimate bill predictability is with Volt. Go to your mobile app > account tab > set up your Volt. Set your contribution to 20% more than your average bill (not sure what that i...

  • Can I sign up to FIXIE?

    I'm already a customer, can I sign up to FIXIE? Sure! FIXIE fixes your generation price (the ‘spot price’ you’ve heard so much about on Freestyle) for a six month period. Check out what you’d pay o...

  • Can you hold my payment?

    Found yourself in a tight spot? We totally understand, you can request a payment hold here and we can stop your bill coming out this week while we set up alternate arrangements with you.  Otherwise...

  • When do you bill?

    We bill you each Tuesday (with payments going out each Thursday), but our billing system runs 9 days behind – which means that your weekly bill from us encompasses the week ending 9 days ago. Why t...

  • Can't afford your bill? We have payment options.

    If you know you’re going to miss a payment, the best thing you can do is let us know. If you can talk to us before 5pm Wednesday, we’ll put a hold on your direct debit so you don’t get stung by you...

  • I have no power and want to sign up to Flick.

    Oh no!  If you have no power, please give us a call ASAP on 0800 435 425.  We will be able to go through your application and, once accepted, should get your power back on for you within the day.  ...