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James W

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Activity overview

Latest activity by James W
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    James W created an article,

    Why have we asked you for a bond?

    As part of our onboarding process, we run a credit check. If you do not meet our credit criteria, we may offer you the option of paying a $150 bond.    What are the terms and conditions? You pay ...

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    James W created an article,

    How do I update my payment details?

    Click here to head over to the Payment Details section in your Dashboard. From here you will be able to manage your current payment method/s or add a new payment method. If you are changing your pa...

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    James W created an article,

    FIXIE FAQs

    How do you calculate what I’ll pay with FIXIE? It’s pretty simple, really - we’re just passing on the price of what it costs to hedge your generation price for 6-months, depending on which netwo...

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    James W created an article,

    Why do I need to send you a picture of my meter?

    As part of joining Flick, we may ask you to provide a picture of your electricity meter. It’s really important that we switch your property over to Flick, and not your neighbour's. The NZ electrici...

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    James W created an article,

    Volt FAQs

    Can I get my credit back? If you need your credit with Flick refunded to you, you can contact us to request a credit refund. We will look at your debt balance, the timing of upcoming bills, and how...

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    James W created an article,

    When will I receive my first bill?

    Flick bill weekly on what we call a 9-day billing cycle. This is how it works: This means if you have just joined Flick or have recently set up a new property with us, you won't receive your first...

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    James W created an article,

    Will my power be on?

    If your new house has power already connected then you're good to go. Flick will handle everything behind the scenes and switch the property over from the previous retailer if needed.  If you’ve mo...

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    James W created an article,

    Can I move house with Flick?

    I'm already a Flick customer Head over to the Moving House page on your Dashboard. Enter your details and we’ll take it from there.   I'm new to Flick Give us your details in the join form online. ...

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    James W created an article,

    I've had solar panels installed, what do I have to do now?

    I'm already with Flick, and I've recently had solar panels installed If you have solar panels (or some other form of electricity generation) installed at your property, you will need a meter which ...

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    James W created an article,

    How does Volt work?

    Volt is a way of giving you more control over your weekly payments to Flick, which can make your budgeting easier. Think of it as a payment smoother.    When you open a Flick Volt, you get to choos...